Frequently Asked Questions

Yes. I’m a licensed tradesman with over 35 years’ experience in the building industry, and SURVE Property Maintenance is fully insured, with $10 million public liability cover.

When you book SURVE, you’re not just paying for time on the tools. Every job includes:

• One person who handles it all — repairs, carpentry, doors, plaster and painting, so you don’t have to organise three different trades.
• Turning up when promised, anywhere across the Gold Coast.
• Clear quotes and approvals — we price the job, wait for your OK, and keep you updated.
• Materials sourced for you — we pick up what’s needed.
• Photos and reporting — before-and-after photos and an itemised invoice, ideal for property managers and owners who live away.
• $10 million public liability insurance.
• A workmanship guarantee — if anything I’ve fixed isn’t right, I’ll come back and make it right.

We aim to be the person you call once and don’t have to chase.

Yes. As well as homes and rentals, we look after commercial premises, retail shops and strata common areas — repairs, carpentry, doors and windows, gyprock and plaster, and painting, all completed to builder‑level standards. We work during business hours and don’t offer an emergency or after‑hours service.

Small jobs are charged as a callout fee, which covers travel to your property and the first hour of work on site. There’s no 2‑hour minimum. If the job takes longer, additional time is charged in 30‑minute increments, so you only pay for the time actually spent.

Larger jobs (roughly eight hours or more) are charged at our full-day property maintenance rate plus materials, with no callout fee. We’re also happy to give a fixed quote where the scope is clear.

Location: our standard callout fee applies across our local service area around Robina. For properties further out, the fee may be slightly higher to allow for the extra travel.

Your price: once we’ve talked through what you need and where you are, we’ll confirm the exact cost with you directly before any work starts. No surprises. All prices include GST; materials are extra.

Additional time is charged in 30‑minute increments, so you only pay for the time actually spent.

We will always check with you before continuing if extra time is required.

Yes — free quotes are available when:

• the job can be accurately assessed from photos you provide, or
• the property is within 10 km of Robina (our primary service area).

If an on‑site inspection is required outside this area, the standard callout fee applies.

• Flyscreen replacement: $180
• Blind installation or repairs: $150 + materials
• Wall patching & painting: starting at $350 (depends on size and finish)
• Door installation/replacement: starting at $400 (painting and lock installation extra)
• Door lock installation: $150 + materials (standard internal locks)
• Sliding door repairs: typically $200 (e.g. roller/wheel replacement or lock repairs)

All prices include GST.

Yes. Materials and consumables are charged in addition to labour.

All materials are itemised clearly on your invoice.

Yes, you’re welcome to supply your own materials. Please note we can’t guarantee materials we didn’t supply — our workmanship guarantee still applies.

Small jobs can typically be done within a week. Larger jobs need to be scheduled in advance — usually a minimum of two weeks.

Send us photos of the job and we’ll get back to you within one business day.

Yes. Send us your to‑do list and we’ll plan it into one visit, which saves you paying for multiple callouts.

Yes. SURVE Property Maintenance provides repairs and maintenance for both owner‑occupied and rental properties. We work closely with property managers, landlords and tenants to complete jobs efficiently and with minimal disruption.

Not always. For rental properties we can collect keys from the agent or arrange access directly with tenants. For owner‑occupied homes we’ll agree on access with you when booking.

Yes. We carry out pool fence and gate repairs to the requirements set by your pool safety inspector, so the inspector can come back and certify the pool.

We don’t do electrical, plumbing or gas work, as these require specialist licences. We’re happy to recommend trusted local trades.

Yes. If anything we’ve done isn’t right, we’ll come back and fix it.

You can pay by cash or card when the job is completed, or by bank transfer. We email you an itemised invoice once the job is done.

• Homeowners: payment on completion, or by bank transfer within 7 days
• Property managers: payment within 14 days

Yes. We leave the work area clean and tidy and take away our own rubbish.

No. We don’t offer emergency, urgent or after‑hours callouts. All work is scheduled during business hours (Monday to Saturday, 7am–5pm), so we can give every job the time and care it needs. For something that can’t wait, such as a lock‑out, we recommend a 24‑hour locksmith.

Monday to Saturday, 7:00am – 5:00pm.

We service the Gold Coast region, including Robina, Varsity Lakes, Burleigh Waters, Mermaid Waters, Mudgeeraba, Nerang, Elanora and surrounding suburbs.